Project Overview
Helpdesk.ai is an enterprise-grade B2B neural service orchestrator. It uses context-aware AI to categorize 100% of tickets in milliseconds, bypassing L1 support lines and using Gemini for proactive auto-resolutions.
Development Process
Challenges
Designing a robust multi-tenant permission system and ensuring millisecond inference times for deep learning models.
Solutions
Used Supabase RLS for secure data isolation and deployed optimized DistilBERT models to Hugging Face for high-speed inference.
Results & Impact
Live platform handling complex enterprise support workflows with a native Android ecosystem and real-time telemetry.
Key Features
AI-powered ticket triage with DistilBERT classification
NER metadata extraction from support tickets
Duplicate detection via sentence transformers
Gemini-powered auto-resolution suggestions
4-layer enterprise permission architecture
Supabase Row-Level Security (RLS) for multi-tenancy
Stripe subscription integration for tiered billing
Real-time notifications and dashboard analytics